Which currency can I use to make my purchases?
We only accept Singapore dollars (SGD) for all purchases.
How can I make payments?
You can pay using cash, NETS, credit card (Mastercard and Visa), bank transfer or cheque (to be cleared prior to collection of purchase). We also accept Alipay.
Please note: additional administrative charges are applicable when you pay via:
- NETS: + 1% on the total purchase
- Credit card: + 3% on the total purchase
- Alipay: +1.5% on the total purchase
How do I make purchases from Goldheart Bullion?
You can purchase directly from our Goldheart Bullion outlet at Plaza Singapura. Alternatively, you can shop online at www.goldheartbullion.com
How do I shop online with Goldheart Bullion?
Follow these simple steps and you will be able to lock in the selling prices of the bullion you want:
- Create an account with us by filling out your name, email address, mobile number, username and password
- Add the desired products to your shopping cart
- Checkout when you are done and ready to submit the order
- Receive an order confirmation via your email
- Head down to the store with your order confirmation and make payment
- Bring your purchase home!
How can I view the details of my purchases with Goldheart Bullion?
When you place an order with us via your online account, the invoices of your purchases will be added to your order history. You will be able to download and refer to your past invoices easily via your online account. You will also receive a printed invoice when you collect your order from the store.
Can I place an order during non-operational hours?
You can place your order online, even when our retail outlets are closed. The selling prices of the products will be locked upon submission of your order. Please note that all submitted orders are binding and cancellation charges apply when your order is cancelled.
Do I get a confirmation when I place an order online?
Yes, you will receive an order confirmation email after your order is submitted via our website.
This email will show the order content, final selling prices of the products as well as the total amount. You will also receive an email when you make your payment and when the transaction is completed.
When do I have to make the payment after placing an order online?
Payment has to be initiated within one business day from the day of order submission.
I am initiating a bank transfer, what are your bank account details?
SGD transfers can be made using FAST, MEPS or TT to:
12 Marina Boulevard, Marina Bay Financial Centre Tower 3 Singapore 018982
DBSSSGSGXXX (leave XXX out if only 8 letters are needed)
SGD Account Number:
Goldheart Bullion Pte. Ltd.
Please specify the order number(s) as reference/comment
For Local Singapore Transfers / MEPS:
Our account is 'DBS Current, BankCode 7171, Branch 'MBFC' (or 'Shenton Way' if 'MBFC' is not found).
Can I cancel my order after submission?
Once your order is submitted, it is considered binding.
Order cancellations are subject to a S$45 cancellation fee, plus charges based on our Market Loss Policy*.
Charges based on Market Loss Policy refer to the deficit between the price at which the bullion was sold to you and the offsetting purchase price(s) if you cancel your order(s). Any market gain on cancellations will not be refunded.
The same policy applies to cancellation of buy-back requests. You will be charged with any deficit between the price of the bullion purchased from you and the offsetting 'Client' buy-back price(s) on top of the S$45 cancellation fee.
Cancellations, once approved, will be confirmed by email through the issuance of an ‘Order Cancellation’. You will receive an invoice according to the Market Loss Policy with a 30-day timeframe to pay the amount due in full. No future orders may be permitted until the cancellation amount is paid in full.
Can I sell my bullion collection to Goldheart Bullion? How do I do that?
Yes, you can sell Investment Precious Metals (IPM) bullion to us in the following ways:
- Bring the bullion to any of our Goldheart Bullion outlets, or
- Place a sell-order online via our website
The buy-back prices depend on the product type and also on the spot prices at the time of sale.
How will I be paid when I sell my bullion?
You can receive the proceeds of your sale via bank transfer or cheque.
What kind of bullion do you buy back?
We welcome most bullion. Please approach our friendly staff for more information.
What is the maximum amount that I can sell?
There is no limit, but we have the right to decide whether to accept a sell-order.
Where can I find your buy-back prices?
Our buy-back prices are available on our website on the sell page.